La comunicazione medico-paziente come prevenzione del contenzioso per medical malpractice

Autores/as

  • Maria Chiara Lavorato Azienda Socio Sanitaria Territoriale Santi Paolo e Carlo image/svg+xml

DOI:

https://doi.org/10.31637/epsir-2024-1157

Palabras clave:

comunicazione medico-paziente, medical malpractice, consenso informato, risarcimento, rischio clinico, qualità delle cure, relazione di cura, cartella clinica

Resumen

Introduzione: Con medical malpractice s’intende il flusso di denunce che investe le aziende ospedaliere e che, sempre più spesso, riguarda carenze nella relazione di cura e difetti compromettono l’alleanza terapeutica. Metodologia: revisione della letteratura inerente alla comunicazione medico paziente e alla correlazione fra denunce e qualità della comunicazione con il paziente. Risultati: le esperienze internazionali hanno fornito numerosi elementi concreti per valorizzare un piano di miglioramento della comunicazione medico-paziente. Discussione: il potenziamento delle performance comunicative e relazionali degli operatori sanitari va perseguito come indice di qualità, etica e legittimità delle cure. Si propone un programma interno di formazione specifica sulle abilità relazionali, direttamente nelle equipe sanitarie. Conclusioni: oltre alla comunicazione verbale tra medico e paziente, anche il supporto modulistico scritto svolge un ruolo cruciale, sia come patto di cura sia nelle sedi giudiziarie.

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Biografía del autor/a

Maria Chiara Lavorato, Azienda Socio Sanitaria Territoriale Santi Paolo e Carlo

A specialist in Legal Medicine and Insurance with a qualification and expertise in forensic pathology, he delved into the branch of healthcare liability and bio-law, with work application in three Milanese hospitals. Currently in charge of a hospital service dedicated to medical-legal litigation and bioethics, he deals with critical issues in hospitals, in four prisons in the city of Milan and in territorial outpatient clinics. For fifteen years he has been dealing with medical malpractice, collaborating with legal departments and participating in corporate risk management activities. He has created a clinical investigation method for the internal review of medical malpractice cases. He acts as a consultant to the court, civil and criminal, and to the Court of Auditors.

Citas

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Publicado

2024-11-06

Cómo citar

Lavorato, M. C. (2024). La comunicazione medico-paziente come prevenzione del contenzioso per medical malpractice. European Public & Social Innovation Review, 9, 1–17. https://doi.org/10.31637/epsir-2024-1157

Número

Vol. 9 (2024)

Sección

INNOVANDO EN SALUD Y SANIDAD

Licencia

Derechos de autor 2024 Maria Chiara Lavorato

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