Dialogue in an Organizational Changing Process: Calling for a simpler and Dissensus-Driven Approach to increase Innovation
El Diálogo en un Proceso de Cambio Organizacional: Un giro hacia un concepto más simple, con enfoque centrado en el Disenso, para potenciar la Innovación
Abstract
In this article we analyse the existing studies on the concept of dialogue and then reflect upon the impact that this way of conceptualizing dialogue in the literature on changing processes has had on the processes themselves. From a critical perspective, we appeal to reconsider, on the one hand, the value of dialogue in change processes in complex organisational contexts. On the other hand, we call for a rethinking of the way in which dialogue is understood and, finally, we encourage a change from the approach of dialogue as a process centred on consensus and aimed-oriented. Complex contexts require new formulas to manage the diversity that enriches them.
Keywords: Dialogue, dissensus approach, organizational change, innovation.
Resumen
En este artículo hacemos un análisis sobre los estudios existentes en torno al concepto de diálogo para, después, reflexionar sobre el impacto que esta manera de conceptualizar el diálogo en la literatura sobre procesos de cambio ha tenido sobre los propios procesos en sí. Desde una perspectiva crítica, apelamos a reconsiderar, por un lado, el valor del diálogo en los procesos de cambio en contextos organizacionales complejos. Por otro lado, a reconsiderar la propia manera de entender el diálogo, y finalmente, a superar la orientación del diálogo como proceso centrado en el consenso y orientado a un logro, a un posible resultado también de consenso. Los contextos complejos requieren de nuevas fórmulas para gestionar la diversidad que los enriquece.
Palabras clave: Diálogo, enfoque de disenso, cambio organizacional, innovación.
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