Nudges, a key element in digital advertising
DOI:
https://doi.org/10.31637/epsir-2024-1080Keywords:
behavioral economics, attention, biases, heuristics, marketing nudges, digital nudges, dark nudges, digital advertisingAbstract
Introduction: Digital media have changed the landscape of marketing communication. However, in recent years, digital advertising has been showing signs of fatigue. This research aims to document the importance of using behavioral economics in marketing and identify key digital nudges to improve digital advertising. Methodology: Through a state-of-the-art analysis, prior knowledge regarding the application of nudges theory to marketing and digital advertising is collected and interpreted. Results: Despite the fact that the theory of nudges has demonstrated its effectiveness in various fields, positively influencing consumers’ behaviour, its use in the field of digital advertising has not been systematised. Discussions: This work has highlighted the lack of academic references in the application of nudges to the advertising world and especially to digital communication. Conclusions: The development of a model that allows us to relate the biases and heuristics that influence decision-making to specific digital nudges could improve the effectiveness of digital advertising campaigns.
Downloads
References
Ahuja, S. y Kumar, J. (2022). Conceptualizations of user autonomy within the normative evaluation of dark patterns. Ethics and Information Technology, 24(4), 52. https://doi.org/10.1007/s10676-022-09672-9 DOI: https://doi.org/10.1007/s10676-022-09672-9
Angner, E. (2020). A course in behavioral economics. Bloomsbury Publishing.
Ariely, D. (2013). Las trampas del deseo: Cómo controlar los impulsos irracionales que nos llevan al error. Editorial Ariel.
Barden, P. (2013). Decode. John Wiley & Sons.
Bartosiak, M. (2022). Not So Digital After All? A Look at the Nature of Digital Nudging through the Prism of the Digital Object Concept. http://hdl.handle.net/10125/79869 DOI: https://doi.org/10.24251/HICSS.2022.532
Bhatt, E. y Seetharaman, P. (2023). Rethinking Digital Nudging: A Taxonomical Approach to Defining and Identifying Characteristics of Digital Nudging Interventions. AIS Transactions on Human-Computer Interactions, 15(4), 442-471. https://doi.org/10.17705/1thci.00197 DOI: https://doi.org/10.17705/1thci.00197
Brar, G., Kaur, S., Ahuja, A., Swani, H. S., Brar, M. S. y Kachru, A. (2021). Online Advertising and Consuming Behavior. International Journal of Education and Management Studies, 11(3), 176-180. https://bit.ly/4fg2gxU
Berg, L. (2014). Who benefits from behavioural economics?. Economic Analysis and Policy, 44(2), 221-232. https://doi.org/10.1016/j.eap.2014.06.001 DOI: https://doi.org/10.1016/j.eap.2014.06.001
Brignull, H. (2023). Deceptive patterns: Exposing the tricks tech companies use to control you. Testimonium Ltd
Brownsell, A. y Huang, C. (2023). Digital advertising may be reaching the top of its S curve-. WARC https://bit.ly/3AcOf3V
Caraban, A., Karapanos, E., Gonçalves, D. y Campos, P. (2019). 23 ways to nudge: A review of technology-mediated nudging in human-computer interaction. In Proceedings of the 2019 CHI conference on human factors in computing systems. Paper No.: 503, Pages 1 – 15 https://doi.org/10.1145/3290605.3300733 DOI: https://doi.org/10.1145/3290605.3300733
Chabris, C. y Simons, D. (2011). El gorila invisible. RBA.
Congiu, L. y Moscati, I. (2022). A review of nudges: Definitions, justifications, effectiveness. Journal of Economic Surveys, 36(1), 188-213. https://doi.org/10.1111/joes.12453 DOI: https://doi.org/10.1111/joes.12453
Costello, F. J., Yun, J. y Lee, K. C. (2022). Digital dark nudge: an exploration of when digital nudges unethically depart Proceedings of the Annual Hawaii International Conference on System Sciences Volume 2022-January, Pages 4348 - 4357202255th Annual Hawaii International Conference on System Sciences .http://hdl.handle.net/10125/79868 DOI: https://doi.org/10.24251/HICSS.2022.531
Cortizo, J. (2020). Hackenado el cerebro de tus compradores. En Digital.
Erazo, L. (2023) Unlocking the Power of Behavioral Economics in Advertising: A Deep Dive with Leo Erazo https://bit.ly/46p1VoA
Espinosa, V. I., Wang, W. H. y Huerta de Soto, J. (2022). Principles of Nudging and Boosting: Steering or Empowering Decision-Making for Behavioral Development Economics. Sustainability 14, 2145, https://doi.org/10.3390/su14042145 DOI: https://doi.org/10.3390/su14042145
Dašić, D., Vučić, V., Turčinović, Ž. y Tošić, M. (2023). Digital marketing - marketing opportunities and the power of digital consumers. Ekonomika Poljoprivrede, 70(4), 1187-1199. https://doi.org/10.59267/ekoPolj23041187D DOI: https://doi.org/10.59267/ekoPolj23041187D
Dennis, A. R., Yuan, L., Feng, X., Webb, E. y Hsieh, C. J. (2020). Digital nudging: Numeric and semantic priming in e-commerce. Journal of management information systems, 37(1), 39-65. https://doi.org/10.1080/07421222.2019.1705505 DOI: https://doi.org/10.1080/07421222.2019.1705505
Durmus, M. (2022). Cognitive biases - a Brief Overview of Over 160 Cognitive Biases: + Bonus Chapter: Algorithmic Bias. Lulu.com.
Forman, J. (2020) Cognitive Biases: A Fascinating Look Into Human Psychology and What you can do to Avoid Cognitive Dissonance, Improve Your Problem-Solving Skills, and Make Better Decisions, Primasta.
Goode, A. (2022). Giving attention a little attention. Thinkbox. https://bit.ly/4c3wKjS
Gray, C. M., Kou, Y., Battles, B., Hoggatt, J., y Toombs, A. L. (2018). The dark (patterns) side of UX design. In Proceedings of the 2018 CHI conference on human factors in computing systems (pp. 1-14). https://doi.org/10.1145/3173574.3174108 DOI: https://doi.org/10.1145/3173574.3174108
Griskevicius, V., Goldstein, N. J., Mortensen, C. R., Sundie, J. M., Cialdini, R. B. y Kenrick, D. T. (2009). Fear and loving in Las Vegas: Evolution, emotion, and persuasion. Journal of Marketing Research, 46(3), 384-395 https://doi.org/10.1509/jmkr.46.3.38 DOI: https://doi.org/10.1509/jmkr.46.3.384
Hari, J. (2023). El valor de la atención: Porqué nos la robaron y cómo recuperarla. Editorial Península.
Hjeij, M. y Vilks, A. (2023). A brief history of heuristics: how did research on heuristics evolve?. Humanities and Social Sciences Communications (64). https://doi.org/10.1057/s41599-023-01542-z DOI: https://doi.org/10.1057/s41599-023-01542-z
Jesse, M. y Jannach, D. (2021). Digital Nudging with Recommender Systems: Survey and Future Directions. Computers in Human Behavior Reports, 3, 100052.https://doi.org/10.1016/j.chbr.2020.100052 DOI: https://doi.org/10.1016/j.chbr.2020.100052
Jung, A., Stieglitz, S., Kissmer, T., Mirbabaie, M. y Kroll, T. (2022). Click me…! The influence of clickbait on user engagement in social media and the role of digital nudging. PLoS One, 17(6) https://doi.org/10.1371/journal.pone.0266743 DOI: https://doi.org/10.1371/journal.pone.0266743
Kadukova, A. (2023). The way we buy: Leveraging Behavioural Economics in Paid Social
Advertising. Impression Digital https://bit.ly/3WDFUz7
Kahneman, D. (2011). Fast and slow thinking. Allen Lane and Penguin Books.
Kahneman, D. (2003). Maps of bounded rationality: Psychology for behavioral economics. American Economic Review, 93(5), 1449-1475. http://dx.doi.org/10.1257/000282803322655392 DOI: https://doi.org/10.1257/000282803322655392
Kahneman, D. y Tversky, A. (1979). Prospect theory: An analysis of decisions under risk, The Econometric Society, 263-291. https://doi.org/10.2307/1914185 DOI: https://doi.org/10.2307/1914185
Khandare, A. U. y Srinivasa, R. K. (2022). Internet advertising and digital marketing scope in the new age after changing dimensions of industry. NeuroQuantology, 20(12), 3972-3979. https://doi.org/10.48047/NQ.2022.20.12.NQ77721
Kishore, A. y Prakash, C. O. (2023). Effectiveness of Digital Display as an advertising channel: The role of depth of interaction in the Sale Conversion process. International Management Review, 19(1), 64-78,115. https://bit.ly/3SuqWJd
Kollmer, T. y Eckhardt, A. (2023). Dark Patterns. Business & Information Systems Engineering, 65(2), 201-208. https://doi.org/10.1007/s12599-022-00783-7 DOI: https://doi.org/10.1007/s12599-022-00783-7
Lad, M. (2023). The power of emotion: How to harness it in digital advertising. WARC https://bit.ly/3WK36Ml
Lembcke, T. B., Engelbrecht, N., Brendel, A. B. y Kolbe, L. M. (2019). To Nudge or not to Nudge: Ethical Considerations of Digital nudging based on its Behavioral Economics roots. In ECIS. https://aisel.aisnet.org/ecis2019_rp/95
Llorente-Barroso, C., Kolotouchkina, O., y Ferreira, I. (2023). E-WOM as an Asset of Branded Content Strategies: A Conceptual Approach to the Role of Consumers in Building Brand Equity. In B. Miguélez-Juan & G. Bonales-Daimiel (Eds.), Handbook of Research on the Future of Advertising and Brands in the New Entertainment Landscape (pp. 367-383). IGI Global. https://doi.org/10.4018/978-1-6684-3971-5.ch016 DOI: https://doi.org/10.4018/978-1-6684-3971-5.ch016
Luo, Y. (2023). A cognitive framework of nudge and sludge (Doctoral dissertation, University of British Columbia).
Marina, D. (2023). The power of nudges in your ads and social media. The Customer Nudge https://bit.ly/3YoZe4l
Mele, C., Spena, T. R., Kaartemo, V. y Marzullo, M. L. (2021). Smart nudging: How cognitive technologies enable choice architectures for value co-creation. Journal of Business Research, 129, 949-960 https://doi.org/10.1016/j.jbusres.2020.09.004 DOI: https://doi.org/10.1016/j.jbusres.2020.09.004
Meske, C. y Potthoff, T. (2017). The dinu-model – a process model for the design of nudges. In Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017 (pp. 2587-2597). ISBN 978-0-9915567-0-0 Research-in-Progress Papers. http://aisel.aisnet.org/ecis2017_rip/11
Mills, S. (2022). Finding the “nudge” in hypernudge. Technology in Society 71 (2022) 102117, https://doi.org/10.1016/j.techsoc.2022.102117 DOI: https://doi.org/10.1016/j.techsoc.2022.102117
Mirbabaie, M., Marx, J. y Erle, L. (2023). Digital Nudge Stacking and Backfiring: Understanding Sustainable E-Commerce Purchase Decisions. Pacific Asia Journal of the Association for Information Systems, 15(3)https://doi.org/10.17705/1pais.15303 DOI: https://doi.org/10.17705/1pais.15303
Mirbabaie, M., Ehnis, C., Stieglitz, S., Bunker, D. y Rose, T. (2020). Digital Nudging in Social Media Disaster Communication. Inf Syst Front 23, 1097–1113 (2021) https://doi.org/10.1007/s10796-020-10062-z DOI: https://doi.org/10.1007/s10796-020-10062-z
Mirsch, T., Lehrer, C. y Jung, R. (2017). Digital Nudging: Altering User Behavior in Digital Environments. In Proceedings of the 13th International Conference on Wirtschaftsinformatik (WI) 2017 (pp. 634-648). Association for Information Systems. AIS Electronic Library (AISeL). http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1076&context=wi2017
Mittelstaedt, M. (2019). Psicología del consumidor. psicología de ventas, sesgos cognitivos, economía conductual y neuromarketing simplemente explicado. Wernigerode: Max Mittelstaedt.
Montoya, N. M. (2005). ¿Qué es el estado del arte?. Ciencia y Tecnología para la salud Visual y Ocular, (5), 73-75. https://doi.org/10.19052/sv.1666 DOI: https://doi.org/10.19052/sv.1666
Monroe, M. C. (2003). Two avenues for encouraging conservation behaviors. Human Ecology Review, 10(2), 113–125. http://www.jstor.org/stable/24706961
Munjuluri, S. (2023) What are Digital Nudges - A Complete Guide, Apxor https://bit.ly/3ylKKI3
Nagpal, D. (2023) Maximising Marketing and Advertising Success through Behavioural Economics https://bit.ly/4c6NOFR
Nelson-Field, K. (2020). The Attention economy and How Media Works. Palgrave Macmillan. DOI: https://doi.org/10.1007/978-981-15-1540-8
Ozdemir, S. (2019). Digital nudges and dark patterns: The angels and the archfiends of digital communication Digital Scholarship in the Humanities, 35 (2) 417–428 https://doi.org/10.1093/llc/fqz014 DOI: https://doi.org/10.1093/llc/fqz014
Peña-Taylor, S. (2022) Why we don’t have an advertising measurement currency and what it will take to get one. WARC. https://bit.ly/3WGrbTY
Pereira, F. (2019). Digital Nudge: the hidden forces behind the 35,000 decisions we make every day. Editora Caroli.
Posner, M. I. y Snyder, C. R. (1975). Attention and Cognitive Control 1. In Information processing and cognition (pp. 55-85). Routledge.
Priest, H. (2019) BIASED: 50 Powerful Cognitive Biases That Impair Our Judgment: 1 (The Psychology of Economic Decisions) Ed. Independently published
Purohit, A. K. y Holzer, A. (2021). Unhooked by Design: Scrolling Mindfully on Social Media by Automating Digital Nudges. In AMCIS (Vol. 21, pp. 1-10). https://aisel.aisnet.org/amcis2021/sig_hci/sig_hci/7
Riley, C. (2023) Drive Sales with Nudge Marketing (Examples, Ideas, and Tips) TenthMan Marketing https://bit.ly/3WK3yJl
Romaniuk, J., Sharp, B., Paech, S. y Driesener, C. (2004). Brand and Advertising Awareness: A Replication and Extension of a Known Empirical Generalisation. Australasian Marketing Journal, 12(3), 70-80. https://doi.org/10.1016/S1441-3582(04)70107-X DOI: https://doi.org/10.1016/S1441-3582(04)70107-X
Santoso, I., Wright, M. J., Trinh, G. y Avis, M. (2022). Mind the attention gap: how does digital advertising impact choice under low attention? European Journal of Marketing, 56 (2), 442-466. https://doi.org/10.1108/EJM-01-2021-0031 DOI: https://doi.org/10.1108/EJM-01-2021-0031
Schmidt, A. T. (2017). The power to nudge. American Political Science Review, 111(2), 404-417 https://doi.org/10.1017/S0003055417000028 DOI: https://doi.org/10.1017/S0003055417000028
Schär, A. (2021). Digital Nudge Efficacy and the Influence of Personality in Pre-Purchase Information Research. International Journal of Applied Behavioral Economics, 10(4), 21-41. https://doi.org/10.4018/IJABE.2021100103 DOI: https://doi.org/10.4018/IJABE.2021100103
Schwab, P. (2022) Marketing de empujón: ejemplos, definiciones, análisis detallado [Guía 2022] (última actualización enero 2024). Intothemind https://www.intotheminds.com/blog/es/marketing-de-empujon/
Shah, A. K. y Oppenheimer, D. M. (2008). Heuristics made easy: an effort-reduction framework. Psychological Bulletin. https://doi.org/10.1037/0033-2909.134.2.207 DOI: https://doi.org/10.1037/0033-2909.134.2.207
Shotton, R. (2018). The Choice Factory: 25 behavioral biases that influence what we buy. Harriman House LTD.
Simonetti, A. y Bigne, E. (2023). Does banner advertising still capture attention? An eye-tracking study. Spanish Journal of Marketing-ESIC, 28(1), 3-20. DOI: https://doi.org/10.1108/SJME-11-2022-0236
Silva Jaramillo, S. (2018). Sesgos, heurísticas y arquitectura de las decisiones: “Un pequeño empujón” como introducción al paternalismo libertario de Richard H. Thaler y Cass R. Sunstein. Sociedad y economía (35), 221-224. DOI: https://doi.org/10.25100/sye.v0i35.7300
Singler, E. (2015). Nudge marketing English Version: Winning at Behavioral Change. Pearson
Sriram K. V., Namitha K.P. y Giridhar B. K. (2021) Social media advertisements and their influence on consumer purchase intention. Cogent Business & Management, 8:1, 2000697, https://doi.org/10.1080/23311975.2021.2000697 DOI: https://doi.org/10.1080/23311975.2021.2000697
Thaler, R. H. y Sunstein, C. R. (2009). Nudge: Improving decisions about health, wealth, and happiness. Penguin.
Thaler, R. H. y Sunstein, C. R. (2017). Un pequeño empujón: El impulso que necesitas para tomar mejores decisiones sobre salud, dinero y felicidad. Taurus.
Thiyagarajan, N. y Sasikumar, P. (2022). Impact of digital marketing on online purchase decision. NeuroQuantology, 20 (13), 1475-1480 https://doi.org/10.14704/nq.2022.20.13.NQ88183
Tversky, A. y Kahneman, D. (1974). Judgment under Uncertainty: Heuristics and Biases: Biases in judgments reveal some heuristics of thinking under uncertainty. Science, 185 (4157), 1124-1131. https://doi.org/10.1126/science.185.4157.1124 DOI: https://doi.org/10.1126/science.185.4157.1124
Weinmann, M., Schneider, C. y Brocke, J.v. (2016) Digital Nudging. Bus Inf Syst Eng 58, 433–436. https://doi.org/10.1007/s12599-016-0453-1 DOI: https://doi.org/10.1007/s12599-016-0453-1
Wintermeier, N. (2023) Nudge marketing, from theory to practice, CXL https://cxl.com/blog/nudge-marketing/
Whiteside, S. (2022) Understanding the “triple jeopardy” threat of advertising attention. WARC Understanding the “triple jeopardy” threat of advertising attention | WARC
Zhang, G., Cao, J., y Liu, D. (2023). Examining the influence of information overload on consumers’ purchase in live streaming: A heuristic-systematic model perspective. PLoS One, 18(8) https://doi.org/10.1371/journal.pone.0284466 DOI: https://doi.org/10.1371/journal.pone.0284466
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Raquel Espantaleón Rueda
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors who publish with this journal agree to the following terms:- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Non Commercial, No Derivatives Attribution 4.0. International (CC BY-NC-ND 4.0.), that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).