Interactividad digital en museos: desarrollo de un guion de evaluación para profesionales del patrimonio cultural

Rocío Mihura-López; Teresa Piñeiro-Otero; Luis Hernández-Ibáñez

doi:10.31637/epsir-2024-602

Authors

Rocío Mihura-López Universidade da Coruña https://orcid.org/0000-0002-4740-5828
Teresa Piñeiro-Otero Universidade da Coruña https://orcid.org/0000-0001-6414-2700
Luis Hernández-Ibáñez Universidade da Coruña https://orcid.org/0000-0002-2957-4783

DOI:

https://doi.org/10.31637/epsir-2024-602

Keywords:

Cultural heritage professionals, digital interactives in museums, Human Factors and Ergonomics, Science and Technology Museums, Museological Transformation, Usability, Evaluation Script, Ergonomics

Abstract

Introduction: The introduction of digital devices in museums has enriched the visitor experience through more personalized and deeper interactions. Although disciplines such as psychology, Human Factors, and Human-Computer Interaction have explored the use of these technologies, museum professionals are rarely considered as end users. Methodology: The study aims to optimize interactive multimedia installations in science and technology museums in Spain, by identifying key attributes and designing an evaluation script based on Human Factors and Ergonomics. It will subsequently be applied in a case study at the Domus Museum in A Coruña. Results: The evaluated installation excels in various ergonomic dimensions but requires adjustments in its interface to maintain technological relevance and long-term appeal. The evaluation script facilitates quick and economical analysis, proving effective in identifying critical areas that require improvements. Discussions: The study focuses on the integration of Interactive Multimedia Installations (IMI) in science and technology museums, limiting its applicability to other types of museums. Conclusions: The evaluation script is presented as an efficient and accessible diagnostic tool that allows for quick evaluations without significant investments of time or financial resources.

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Author Biographies

Rocío Mihura-López, Universidade da Coruña

Degree in Fine Arts, Master in Digital Creation and Communication, PhD with a thesis focused on usability for interactive digital installations in museums from the perspective of the cultural heritage professional. Researcher at VideaLAB (Laboratory of Advanced Visualisation in Engineering, Architecture and Urbanism of the University of A Coruña), where she has participated in projects related to cultural heritage and advanced digital visualisation. Her research experience focuses on the design and optimisation of interactive devices in heritage contexts, addressing both usability criteria and the specific needs of museum professionals.

Teresa Piñeiro-Otero, Universidade da Coruña

Teresa Piñeiro-Otero is Professor of Audiovisual Communication and Advertising at the University of A Coruña. With a PhD in Communication from the University of Vigo, she has focused her research on digital communication and new multimedia narratives. In this field, she has developed numerous publications in journals and monographs of impact, as well as stays in research centres at the University of Aveiro, University of Minho and University of Porto (Portugal) and University of Buenos Aires (Argentina).

Luis Hernández-Ibáñez, Universidade da Coruña

Luis A. Hernández Ibáñez: Dr. Architect. Professor (University of A Coruña). IP of the Advanced Visualisation Group VideaLAB. Researcher in museum and virtual heritage, interactive digital creation, natural interfaces and extended reality.

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