Social responsibility in the prevention of psychosocial risks in domestic workers
DOI:
https://doi.org/10.31637/epsir-2024-928Keywords:
occupational well-being, burnout, stress, health hazards, prevention, psychology, social responsibility, female workerAbstract
Introduction: Our study analyzed job stress and burnout syndrome in domestic workers in Pereira, Armenia and Cali, Colombia. Methodology: We employed a descriptive and cross-sectional qualitative approach, using structured interviews to capture the subjective experience of the employees. We applied Maslach's model, which examines emotional exhaustion, depersonalization and lack of energy, and Karaseck's demand-control model, which evaluates the interaction between labor demand, control and social support. Results: They showed that extensive work and lack of recognition are sources of stress. Some employees accept stress as inevitable, while others want to change jobs due to lack of flexibility, low pay and unfair working conditions. Conclusions: Work relationships, affected by abusive treatment from superiors and criticism from peers, create a competitive and uncooperative environment, deteriorating the emotional well-being of employees. In conclusion, the study reveals that job stress and burnout are significant problems among domestic workers in Colombia. In addition, problematic labor relations and poor working conditions underscore the need for improvements to mitigate these problems and improve the recognition of domestic workers.
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Corporación Universitaria Minuto de Dios
Grant numbers Proyecto CCA123-300-5324
