Satisfaction as a measure of contribution and impact of public engagement in Bernardo O'Higgins University

Authors

DOI:

https://doi.org/10.31637/epsir-2025-1497

Keywords:

Outreach, satisfaction, university, impact, contribution, relevant environments, outreach programs, surveys

Abstract

Introduction: The linkage with the environment in Chile comprises the third task of higher education institutions, placing the academy in relation to the real needs of the population. Methodology: The objective of this study was to know the contribution and impact of the programs of the Universidad Bernardo O'Higgins through the satisfaction of students and community partners. Quantitative, descriptive, non-experimental, longitudinal study, through the analysis of statistical data from satisfaction surveys applied from 2019 to 2023. Results: All program participants fluctuated their level of satisfaction between 94% and 96%, considered high. Discussion: The contribution to people's satisfaction is adequate in the development of the programs, being able to infer adequate impact on the real needs of the population and in the training of students, with a sense of citizenship. Conclusions: The study allows decision making on the actions developed, the work methodologies carried out in VCM and feedback on the training of students.

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Author Biographies

Reinaldo Salazar-Martínez, Universidad Bernardo O'Higgins

PPh in Education, mention in educational management, Universidad de Tacna; Bachelor in Speech Therapy and Speech Therapist, Universidad de Valparaíso; Master in Social Gerontology, Universidad de León Spain and Master in Educational Management, Universidad Andrés Bello ICF certified Coach. Experience of 20 years in the academy, as a teacher and researcher in various houses of study in Chile, as well as undergraduate and graduate thesis guide. Experience since 2014 in Outreach at the School of Speech Therapy of the Universidad Bernardo O'Higgins, currently being the director of Outreach programs of the institution.

Alejandra Araya Valenzuela , Universidad Bernardo O'Higgins

Master in Social Psychology and Social Intervention from U. Autónoma de Barcelona, Sociologist U. Diego Portales, Diploma in Contemporary Thought Diego Portales Institute of Philosophy, Diploma in Development, Poverty and Territory U. Alberto Hurtado, Data Analyst Projects and Programs of Linkage with the Environment of the U. Bernardo O'Higgins. Professional with experience in the public and private sector, specialized in the development of various social programs in areas such as education, university outreach, corporate social responsibility, habitat, territorial development, health and inclusion.

Juan Pablo Siccardi, Universidad Bernardo O'Higgins

Degree in Political Science, University of Buenos Aires. Specialist in Brand Building, Universidad de Ciencias Empresariales y Sociales, Argentina. Diploma in Corporate Social Responsibility, Universidad Nacional de San Martín, Argentina. Diploma in Marketing Management, Universidad de Ciencias Empresariales y Sociales. In charge of Outreach Programs at U. Bernardo O'Higgins.

References

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Published

2024-01-21

How to Cite

Salazar-Martínez, R., Araya Valenzuela , A., & Siccardi, J. P. (2024). Satisfaction as a measure of contribution and impact of public engagement in Bernardo O’Higgins University . European Public & Social Innovation Review, 10, 1–20. https://doi.org/10.31637/epsir-2025-1497

Issue

Vol. 10 (2025)

Section

Humanism and Social Sciences

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Copyright (c) 2024 Reinaldo Salazar-Martínez, Alejandra Araya Valenzuela , Juan Pablo Siccardi

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