Analysis of the internal quality assurance processes in distance programs for the strengthening of careers: management and practices in two private Chilean universities

Authors

DOI:

https://doi.org/10.31637/epsir-2025-1370

Keywords:

quality assurance, university education, academic management, administrative management, online programs, long distance education

Abstract

Introduction: The pandemic forced higher education in Chile to quickly adopt digital platforms and train its teaching and administrative staff, which revealed multiple challenges. In this emerging context, the question arises regarding the quality assurance of higher institutions in Chile that offer distance programs. Methodology: For this research, a phenomenological-hermeneutic methodology was used from a qualitative approach. Two Chilean universities with online programs in the Metropolitan regions were selected. The participants were informants who fulfill functions as teachers, managers and/or directors. Results: The main findings highlight the need to improve digital skills, technological infrastructure, flexibility and customization in distance educational programs in favor of quality in online education. Discussion: In addition, the need for continuous training and flexible and personalized strategies for distance education is emphasized. Conclusions: In conclusion, this study contributes to the field of distance education, providing a solid theoretical basis and practical recommendations to improve the quality and effectiveness of online programs in the Chilean university context.

Downloads

Download data is not yet available.

Author Biographies

Diego Marcial, Universidad SEK

Diego Antonio Marcial Alamilla, academic with extensive training and experience in education and management. He holds a PhD in Management from Universidad Yacambú and a Master's Degree in Management from Universidad de Carabobo. Currently, he is the Career Director of Physical Education Pedagogy, Physical Activity Sciences and Physical Preparation Technician at SEK University, Chile. His research focuses on management and leadership, organizational development and physical activity sciences. He has published books and articles in indexed journals. Currently, she is developing her postdoctorate in education, folio No. 3230219 funded by the National Fund for Scientific and Technological Development, Chile (Fondecyt).

Raquel Elizabeth Villalobos Lara, Universidad SEK

Academic and researcher, with a solid background in education and literature. She is a high school language teacher, with a degree in Hispanic literature and education. Master in Literature and PhD in Chilean and Hispanic American Literature from the University of Chile, where she was a Conicyt scholarship holder. Specialized in methodologies and didactic strategies in education. She leads projects focused on improving educational quality, integrating advanced pedagogical practices, seeking new ways to enrich and transform education in Chile. She has presented her research and articles at national and international conferences, demonstrating her commitment to the dissemination of knowledge and educational innovation. Currently, she is the Director of Teaching at Universidad SEK-Chile.

References

Bédard, R. (2003). Los fundamentos del pensamiento y las prácticas administrativas: El rombo y las cuatro dimensiones filosóficas. Universidad EAFIT.

González, J. (2020). Organización del tiempo, clave para la modalidad de estudio en línea. https://bit.ly/3YnARnU

Ibáñez, R. y Villasana, P. E. (2022). Gerencia educativa: procesos de enseñanza aprendizaje para la construcción de conocimiento. Revista Venezolana de Gerencia, 27(Especial 7), 297-312. https://doi.org/10.52080/rvgluz.27.7.20 DOI: https://doi.org/10.52080/rvgluz.27.7.20

Leal, J. (2009). Autonomía del sujeto investigador y la metodología de investigación. ULA.

León, R. y Meza, S. (2020). Brecha en el uso de internet. Desigualdad digital en el 2020. Santiago: Fundación País Digital.

Marcial, D. y Covis, R. (2021). Theoretical approach for the praxis of advanced management of the university system. Techno Review. International Technology, Science and Society Review, 10(2), 133-146. https://doi.org/10.37467/gka-revtechno.v10.2916 DOI: https://doi.org/10.37467/gka-revtechno.v10.2916

Martínez, Y. y Mendoza, S. (2023). Políticas públicas y Brecha digital de género (BDG): un análisis en Costa Rica (2020-2022). Revista Reflexiones, 103(2), 1-19. https://doi.org/10.15517/rr.v103i2.52301

Medrano, R. A. (2022). Gestión de la calidad en la Unidad de Educación Continua y Posgrado (UECP) de la Facultad Regional Multidisciplinaria de Carazo, Universidad Nacional Autónoma de Nicaragua, Managua. Revista Torreón Universitario, 11(32). https://doi.org/10.5377/rtu.v11i32.14974 DOI: https://doi.org/10.5377/rtu.v11i32.14974

Piñero, M. y Rivera, M. (2013). Investigación cualitativa: orientaciones procedimentales. UPEL.

Ricoeur, P. (2003). Teoría de la interpretación. Siglo XXI – Ediciones de la Universidad Iberoamericana.

Rivera Piragauta, J. A. y Minelli de Oliveira, J. (2020). Más allá del plagio: Relevancia de la ética en entornos virtuales de aprendizaje. Revista científica electrónica de Educación y Comunicación en la Sociedad del Conocimiento, 20(1), 156-178. https://dx.doi.org/10.30827/eticanet.v20i1.15140 DOI: https://doi.org/10.30827/eticanet.v20i1.15140

Rodríguez, S. (2022). Estrategias de evaluación en entornos virtuales de aprendizaje: Una revisión crítica de la literatura. Nexus Research Journal, 1(1), 4-13. https://doi.org/10.62943/nrj.v1n1.2022.1 DOI: https://doi.org/10.62943/nrj.v1n1.2022.1

Sánchez González, M., Miró Amarante, M. L., Ruiz Rey, F. J. y Cebrián de la Serna, M. (2022). Evaluación de programas online de capacitación docente sobre innovación y competencias digitales durante la Covid-19: #webinarsUNIA. RIED-Revista Iberoamericana de Educación a Distancia, 25(1), 121-140. https://doi.org/10.5944/ried.25.1.30763 DOI: https://doi.org/10.5944/ried.25.1.30763

Sandín, M. (2003). Investigación cualitativa en educación, fundamentos y tradiciones. McGraw-Hill Interamericana de España.

Strauss, A. y Corbin, J. (1998). Bases de la investigación cualitativa. Editorial Universidad de Antioquia.

Troncoso, A., Aguayo, G., Acuña, C. y Torres, L. (2022). Creatividad, innovación pedagógica y educativa: análisis de la percepción de un grupo de docentes chilenos. Educação e Pesquisa, 48, 1-21. https://doi.org/10.1590/S1678-4634202248238562 DOI: https://doi.org/10.1590/s1678-4634202248238562eng

Downloads

Published

2025-01-28

How to Cite

Marcial, D., & Villalobos Lara, R. E. (2025). Analysis of the internal quality assurance processes in distance programs for the strengthening of careers: management and practices in two private Chilean universities. European Public & Social Innovation Review, 10, 1–17. https://doi.org/10.31637/epsir-2025-1370

Issue

Vol. 10 (2025)

Section

MISCELLANEOUS

License

Copyright (c) 2025 Diego Marcial, Raquel Elizabeth Villalobos Lara

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Authors who publish with this journal agree to the following terms:
  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Non Commercial, No Derivatives Attribution 4.0. International (CC BY-NC-ND 4.0.), that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).

Funding data