Employee experience: a systematic review

María-Paz Andrés-Reina; Rocío Díaz-Muñoz; Mercedes Rodríguez-Fernández

doi:10.31637/epsir-2024-398

Authors

María-Paz Andrés-Reina University of Malaga https://orcid.org/0000-0002-7198-5623
Rocío Díaz-Muñoz University of Malaga https://orcid.org/0000-0002-8241-4762
Mercedes Rodríguez-Fernández University of Malaga https://orcid.org/0000-0003-4476-5331

DOI:

https://doi.org/10.31637/epsir-2024-398

Keywords:

employee experience, human resource management, job, employee, bibliometric

Abstract

Introducción: La creciente atención que prestan los empleados a la satisfacción laboral y personal ha suscitado un interés cada vez mayor por la Experiencia del Empleado (EX). Este artículo pretende ofrecer una visión general de los conocimientos y la estructura intelectual del campo científico de la EX. Metodología: Se realizó una revisión sistemática de 97 artículos publicados en revistas indexadas en SCOPUS para evaluar los temas principales y el desarrollo de la literatura EX. Resultados: Los resultados revelan que EX es un área de investigación reciente y en expansión vinculada a cinco temas principales: salud y seguridad en el trabajo, bienestar, compromiso, gestión de recursos humanos (GRH) y cultura organizativa. Se identifican y analizan cuatro líneas principales de investigación dentro de EX. Discusión: La investigación sobre la EX se encuentra aún en sus primeras fases, por lo que son necesarios más estudios para explorar a fondo sus componentes clave. Esta revisión pone de relieve las áreas críticas y propone futuras líneas de investigación. Conclusiones: Este estudio viene a colmar una laguna en la comprensión del estado de la cuestión de las EX y ofrece ideas que pueden ayudar a investigadores y profesionales a centrarse en las áreas más relevantes y de mayor impacto de las EX.

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Author Biographies

María-Paz Andrés-Reina, University of Malaga

PhD at Faculty of Social and Labour Studies, department of Management and Business Administration. Specialized in Human Resources Management. Author of manuals on personnel management and direction, as well as on training management in companies. current lines of research are HR Analytics, Employee Experience, Digital Technologies and Artificial Intelligence in Human Resource Management.

Rocío Díaz-Muñoz, University of Malaga

PhD in Faculty of Economics and Business Studies. Professor of the “Business Organization Area” since 1999. In addition to working on issues related to satisfaction, image and service quality, she has researched other areas related to Human Resources and educational innovation. Her current focus is on Employee Experience and University Educational Innovation, with special attention to active learning methodologies and Artificial Intelligence.

Mercedes Rodríguez-Fernández, University of Malaga

Professor of Business Organization where she coordinates the teaching of the subject Work Organization. At the School of Industrial Engineering she teaches Strategic Management of the Company in the Official Master's Degree. She also participates as an evaluator in the Doctorate in Economics and Business of the Faculty of Economics at the University of Malaga. She directs the Organizational Performance and Performance Research Group. She has been Visiting Professor at the University of Ottawa, Saint Paul University, Carleton University, University of Cincinnati, Wake Forest Baptist University and Dartmouth College. She conducts research on Corporate Governance, Social Responsibility, Human Resources, Financial Performance, Boards of Directors and ESGC Indicators.

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