Employee experience: a systematic review

María Paz Andrés Reina; Rocío Díaz-Muñoz; Mercedes Rodríguez-Fernández

doi:10.31637/epsir-2024-398

Autores/as

María Paz Andrés Reina Universidad de Málaga https://orcid.org/0000-0002-7198-5623
Rocío Díaz-Muñoz Universidad de Málaga https://orcid.org/0000-0002-8241-4762
Mercedes Rodríguez-Fernández Universidad de Málaga https://orcid.org/0000-0003-4476-5331

DOI:

https://doi.org/10.31637/epsir-2024-398

Palabras clave:

experiencia de empleado, gestión de recursos humanos, trabajo, empleado, bibliometría

Resumen

Introduction: The increasing employee focus on job and personal satisfaction has led to growing interest in Employee Experience (EX). This article aims to provide an overview of the knowledge and intellectual structure within the EX scientific field. Methodology: A systematic review of 97 articles published in SCOPUS-indexed journals was conducted to assess the main themes and development of EX literature. Results: The findings reveal that EX is a recent, expanding research area linked to five primary themes: occupational health and safety, well-being, engagement, human resource management (HRM), and organisational culture. Four main lines of research within EX are identified and analysed. Discussion: EX research is still in its early stages, and further study is needed to explore its key components fully. This review highlights critical areas and proposes future research directions. Conclusions: This study fills a gap in understanding EX’s state of the art, offering insights that may help researchers and practitioners streamline their focus on the most relevant and impactful areas in EX.

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Biografía del autor/a

María Paz Andrés Reina, Universidad de Málaga

Doctora por la Facultad de Estudios Sociales y del Trabajo, departamento de Gestión y Administración de Empresas. Especializada en Gestión de Recursos Humanos. Autora de manuales sobre gestión y dirección de personal, así como sobre gestión de la formación en las empresas. Líneas de investigación actuales son HR Analytics, Employee Experience, Tecnologías Digitales e Inteligencia Artificial en la Gestión de Recursos Humanos.

Rocío Díaz-Muñoz, Universidad de Málaga

Doctorado en la Facultad de Ciencias Económicas y Empresariales. Profesora del «Área de Organización de Empresas» desde 1999. Además de trabajar en temas relacionados con la satisfacción, la imagen y la calidad del servicio, ha investigado en otras áreas relacionadas con los Recursos Humanos y la innovación educativa. Su interés actual se centra en la Experiencia del Empleado y la Innovación Educativa Universitaria, con especial atención a las metodologías de aprendizaje activo y la Inteligencia Artificial.

Mercedes Rodríguez-Fernández, Universidad de Málaga

Profesora de Organización de Empresas donde coordina la docencia de la asignatura Organización del Trabajo. En la Escuela Técnica Superior de Ingenieros Industriales imparte Dirección Estratégica de la Empresa en el Master Oficial. También participa como evaluadora en el Doctorado en Economía y Empresa de la Facultad de Económicas de la Universidad de Málaga. Dirige el Grupo de Investigación en Desempeño y Rendimiento Organizativo. Ha sido Profesora Visitante en la Universidad de Ottawa, Saint Paul University, Carleton University, University of Cincinnati, Wake Forest Baptist University y Dartmouth College. Investiga sobre Gobierno Corporativo, Responsabilidad Social, Recursos Humanos, Rendimiento Financiero, Consejos de Administración e Indicadores ESGC.

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