Business transformation: artificial intelligence in employee interaction and IT process management

Authors

DOI:

https://doi.org/10.31637/epsir-2024-778

Keywords:

Artificial Intelligence, Information Technology Management, Best Practices, IT Governance, AI Integration, IT architecture, AI articulation, IT Management

Abstract

Introduction: The application of artificial intelligence (AI) in business processes has revolutionized the way companies interact with their customers and manage their internal processes. Methodology: The objective of the research is to study the adaptation process of employees and IT management in companies with the adoption of AI. The research approach is mixed applied type, phase I: Data collection: Obtaining relevant information on case studies, statistics and trends in the adoption of AI in IT management. Phase II: Fieldwork: Survey application and interviews with business professionals. Results: AI in companies is used in the need to develop internal capacity to take full advantage of the potential of this technology. It is crucial to invest in staff training and capacity building. Discussions: In IT management, AI can monitor and analyze system performance, identify potential problems and take preventive measures before critical failures. Conclusions: Organizations can prepare to integrate AI into their operations in a cross-cutting and incremental manner. Rethink processes and organizational culture to take full advantage of the benefits AI offers.

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Author Biographies

Lorena Uribe Rodriguez, Corporación Universitaria Minuto de Dios

Research Professor at the Faculty of Engineering of the Minuto de Dios University Corporation — Uniminuto. Virtual Rector's Office. Professor assigned to the Information Technology Administration program. Leader of the AdminTI Seedbed. Degree in Technology and Computer Education - San Buenaventura University. Specialist in Educational Research in University Contexts - San Buenaventura University. Master's Degree in Information Technology Management - Open and Distance National University.

Diana Milena Jiménez Velandia, Corporación Universitaria Minuto de Dios

Undergraduate student of Information Technology Administration at the Minuto de Dios University Corporation – Virtual. Student of the AdminTI Seedbed. Technologist in Information Systems Analysis, Database Fundamentals, Java. – SENA. Undergraduate student of Information Technology Administration at the Minuto de Dios University Corporation – Virtual.

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Published

2024-09-17

How to Cite

Uribe Rodriguez, L., & Jiménez Velandia, D. M. (2024). Business transformation: artificial intelligence in employee interaction and IT process management. European Public & Social Innovation Review, 9, 1–13. https://doi.org/10.31637/epsir-2024-778

Issue

Vol. 9 (2024)

Section

Innovation

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Copyright (c) 2024 Lorena Uribe Rodriguez, Diana Milena Jiménez Velandia

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